Frequently Asked Questions
What’s your business hours and what’s the phone number can you be reached at after hours and on weekends and holidays?
Monday - Friday 9am to 6pm
Saturday 10am - 2pm
Sunday Colsed
We can always be reached at 626-3079900 or 626-4461300 any time
Pacific Time
What are the makes of your buses and what are their seating capacity?
We have 15pax Van, 17pax, 21pax, 25pax, 28pax, 30pax, 36pax, 40pax, the make is Ford and GMC
Whom should the check for services be made out to and to which address should it be mailed?
Make your check payable to: SBT Bus Line
Mail it to: 1045 E. Valley BL. #A116, San Gabriel, CA91776
hich airports do you service?
We can pick-up and drop-off at any major or regional airport when prior arrangements are made with us. Group Charters
What is your reservation policy?
Our reservation policy is that we must receive a signed fax of your specific Reservation Contract and The General Terms of Contract within 72 hours before we can place a hold on your price quote, reservation date and desired equipment. Your reservation will not be considered confirmed until we receive a signed hard copy of the contract in the mail. We appreciate your expediting both contract procedures because our reservations are confirmed on a first come, first served basis. Please be aware that we cannot hold dates and equipment for an indefinite period of time. Fast compliance with our request for signed contracts will ensure that your equipment and driver will be ready on your desired date.
What is your drinking policy?
A fee, commensurate with the size of the vehicle will be charged automatically if liquor and/or catering are used during the trip. Any clean-up activities resulting from passenger behavior, intoxication or illness will be charged up to an additional $500.00 special clean-up fee. Beer kegs, glass containers or red wine/grape beverages are not allowed. SBT Bus Services adheres to the State of California policy that alcoholic beverages may not be consumed by anyone under the age of 21.
What is your smoking policy?
Smoking is not allowed in any of our coaches. Your driver will stop for smoke breaks during the trip, if you request and they are safe to accommodate.
What is your payment policy?
SBT Bus Line accepts payment via credit card (Mastercard, Visa, American Express and Discover), Cashier’s check or Money Order. Corporate or personal checks are only accepted up to 60 days prior to date of charter. Our payment policy is: A deposit equal to 50% of the total estimated trip cost is due with an executed confirmation at time of booking. The remaining 50% balance will be due according to the specific terms of your contract. Special promotional discounts may be available for pre-payment of the full cost of the charter.
What is your cancellation policy?
10% of total payment will be charged for canceling 14 days before trip; 15% of total payment will be charged for canceling 10 days before trip; 25% of total payment will be charged for canceling 5 days before trip; 30% of total payment will be charged for canceling 4 days before trip; 35% of the total payment will be charged for canceling 2 days before trip; 40% of total payment will be charged for canceling 1 day before trip; 50% of total payment will be charged for canceling upon the day of the trip; No show on departure date will be charged 80% of the total cost of the charter. We reserve the right to cancel the Chareter Agreement if the required depoist / payment terms are not met by the due date
Are there any items that you do not permit on your coaches?
We do not permit the following on our nice buses: * Smoking * Beer Kegs * Nail Polish * Chewing Gum * Sitting on arm rests * Red/Grape beverages * Glass Containers
What if we decide to change our itinerary?
All changes in your itinerary must be submitted in writing to our office at least 7 days prior to departure. Your driver will be instructed to strictly follow that itinerary and will not have any authority to change the routing once your trip starts. If you wish to change that itinerary, all proposed changes must be approved by our company. Any additional services shall be charged per the Company's governing rate card.
Do you accept credit cards?
Yes, we accept Visa, Master Card, American Express, Discover and Paypal credit cards.
We are going out of State and wish to drive straight through to save some time without making an overnight stop. Can you do that?
We adhere to all rules promulgated by the State of California, ICC or DOT. Further details regarding these regulations are available upon request. Your driver has the authority to terminate the trip if deemed appropriate to comply with the rules as promulgated.
Do I need pay for parking or tolls ?
Yes, all tolls, parking fees, and lodging for the drivers will be at the responsibility of the client. In the three (3) western states that we service in: California, Nevada, and Arizona; highways and parking areas are free and toll booths are few. If there should be parking or toll charges, customers are to pay at the point of entry
Do I need to tip the driver ?
Yes, we highly recommend tipping the driver, we ask that all tips be given directly to the driver
Do I need to take care of the driver's meal
Yes, we highly recommend taking care of the driver's meal, or $20 / day: $5 breakfast, $7 lunch and $8 for the dinner, we ask the meals fee be given directly to the driver,thanks
Is there a tax deduction for non-profit organizations?
There is no charge for tax on transportation in the state of California
Is a mini bus able to travel long distances?
Yes, please contact our office for details
Do I need to find a hotel room for the driver?
Yes, Customer will provide a single room for our driver when a trip requires out of town travel. Customer can also pay the room rate to SBT and SBT will make the proper arrangement for our driver and bus
Do your buses have air conditioning?
Yes, all buses are equipped with good air conditioning.
SBT Bus Line
One of the best tour-bus companies in the Western Coast.
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