Organization or Customer Name:

Organization Type: *
-None- Assoc. - civic, social, and prof. Businesses and corporations Camps & youth group organizations Charitable & non-profit organizations Daycare centers & pre-schools Event, festival, & venue organizers Government & military organizations Hospitals & health centers Individuals - private Parks & recreation departments Religious & church groups Schools (K-12) Senior & social services/residences Sports teams & organizations Universities & other educational

Trip Date: *

Trip Number or Confirmation Number: *

Bus Number: *

Phone Number:

Email Address: *

City:

State/Province:
-None- Alaska Alabama Arkansas Arizona California Colorado Connecticut D.C. Deleware Florida Georgia Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Maryland Maine Michigan Minnesota Missouri Mississippi Montana North Carolina North Dakota Nebraska New Hampshire New Jersey New Mexico Nevada New York Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Virgina Vermont Washington Wisconson West Virginia Wyoming Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Zip/Postal Code:

Please answer these questions using the 5-point scale rating lowest to highest.

1. How would you rate the value of the trip considering the cost?:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

2. How satisfied were you with the customer service you received while you ordered/booked your charter?:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

3. Please rate the driver's punctuality:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

4. Please rate your satisfaction with the driver's friendliness and courteousness:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

5. Please rate your satisfaction with the driver's performance in choosing a good route and not getting lost on the way:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

6. How would you rate the driver's safe driving skills?:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

7. Please rate your satisfaction with the guide's friendliness and courteousness:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

8. Please rate your satisfaction with the guide's performance in guiding and helping:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

7. Regarding the cleanliness of the bus, how satisfied were you?:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

8. Please rate your satisfaction with the bus's performance in running and air-conditioning:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

9. Please rate your overall satisfaction with SBT's transportation service:
-None- 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent

10. How likely are you to recommend SBT to friends, family, and associates?:
-None- 1 - Very Unlikely 2 - Unlikely 3 - Somewhat Likely 4 - Likely 5 - Very Likely

How Did You Hear About SBT? :
-None- Current or Previous Customer Direct Mail Internet Advertisement Internet Directory Internet Search Engine Magazine Newspaper Other Other Print Radio Ad Television Ad Word of Mouth/Referral Yellow Pages/Print Directory

Do you have any additional thoughts or comments?:

Please let us know any additional thoughts or comments on your SBT Bus Rental experience.